FAQs

Q: When will my order be shipped?
A: All in-stock items are shipped in 24-48 business hours. For handmade items, you can check estimated processing time directly on that product page.



Q: When will I receive my order?
A: Please check our shipping policy.


Q: Do you ship internationally?
A: Yes.



Q: An item I want is out of stock, when will it come back?
A: We cannot provide an exact date as to when items will be restocked; they all vary. However, it usually takes 2-4 weeks for something to be back in stock. Please keep checking back. We appreciate your interest in our products!



Q: I received the wrong item/size. How can I get the correct item/size?
A: If we (True Vikings World) send an incorrect item/size please contact us as soon as possible and we will send you the right item/size free of charge.


Q: I ordered 2 or more items why did I only received one?

A: Since we are not like any of the other companies around, when you order multiple items at a time they will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you! We sometimes ship from different warehouses, in order to expedite shipping time as much as possible.

Q: I placed an order, but I didn't received a confirmation email, what's going on?

A: Kindly check your SPAM folder to see if your confirmation email was sent there. 

Q: I messed up my shipping address and/or order details! Can I change it?

A: If this happens to you, just email us as soon as you can and we MIGHT be able to take care of it. However, we can't make any promises. You need to contact us AS SOON AS POSSIBLE, and we will let you know what can we do to make it right. If your order has already been shipped, we can't do much, please call your local post office to try to get it sorted. If you contact your post office in a timely matter, they can normally rectify the error. Once we mail your package, it's completely out of our control as to where it'll go. It is crucial for you to provide us with your correct info.

Q: I don't have a tracking number, when will i get it?

A: You will get a tracking number once your order has shipped and you will get an email when your order ships! However for some countries tracking number is not provided, we are trying to lower our shipping costs as much as we can, so we can offer a free shipping worldwide.

Q: My tracking number doesn't work, why?

If your order has just shipped, please allow some time for the status of the shipment to correctly display on the USPS tracking site.

 

Q: What's your refund/exchange policy?

A: If there’s something wrong with your order ( wrong size, defective product, etc.), return it to us unworn within 15 days of delivery and we’ll be happy to issue a refund or replacement.

Exchanges are a little more difficult, if you need an exchange, email us and we’ll see what we can do.



Q: My package was lost or stolen.
A: Please contact your local post office/mailman ASAP for further information as to where your package was delivered. Sometimes, a family member or neighbor accidentally receives it, please ask around. Also, on occasion, the post office claims they delivered packages, when in actuality they'll be delivered within the next few days. We ship to the exact address the customer provides us with, no changes are made. If a customer provides us with a faulty address and the package is lost, we cannot replace it.



Q: I received customs fees on my item(s) that I wasn't aware of.
A: We declare most of our items as a gifts and/or we send it with a lower price tag, so you can avoid paying a customs fee. On occasion however, we hear of customers being charged customs fees or other taxes. Please be aware of your countries laws as we are not. Sometimes customers refuse to pay their country's fees and don't accept the package; if you do this and the item is not returned back to us, we will not be able to give you a refund on an item we did not receive back. If we receive the item back, you will get a refund on the items minus shipping costs of course.



Q: Can I shower with my jewelry?
A: We wouldn't recommend to do so. These bracelets are sensitive to water, they can get a little wet but we don't recommend it at all. If the bracelet is submerged in water for too long and not dried off properly, it will stain. Again, please heat the bracelet up prior to putting on or removing to prevent your bracelet from breaking.



Q: Is there a True Vikings World number I can call?
A: No. All customer support is handled via: support@truevikings.world. Please do not reply to any of your confirmation emails, as we rarely check those responses. Emails sent to the above email are our main priority. We do not provide phone support, so we can lower our costs and provide you with the best prices available.


Q: I asked you a question via social media comment, and haven't received a response.
A: Please message us via facebook messenger or email: support@truevikings.world There are lots of people commenting on our social media posts, so we probably didn't saw your comment.


Q: Why has [certain coupon code] expired?
A: On occasion, during holiday seasons, we'll run exciting promotions of up to 25% off, but those do expire on the mentioned date and time and will not be reactivated after being expired.


Q: I'm interested in becoming a wholesaler with your items, how do I do that?
A: Wholesale orders are a minimum of $250 OR 10 pieces per item. Make a list of all the items you'd like at wholesale prices, email them to us at support@truevikings.world and we'll get back to you as soon as we can.



If your question was not answered here, please email us at: support@truevikings.world or send us a message on our Facebook page. If you want you can also use our website's contact form.

Emails are normally answered within 24-48 hours time frame. Usually much faster. If you have an urgent request or question, feel free to send the same message via email and Facebook.